Release Notes
Explore our colorful releases and discover product updates and innovations that help you deliver better customer experience and business results.
KryptonNovember 13, 2026
AI Agents
Customer Profiles
Inbox (Conversations)- Inbox AI
- Broadcast history in Inbox is now generally available
- Meta Business Agent handoff in Inbox and Conversations
- RCS rich content in Inbox and Conversations
- WhatsApp media carousel messages in Inbox and Conversations
- Generative voices in call waiting strategies
- SLA for outbound conversations
- Live analytics
RCS
Reporting
Resources and numbers
Subscriptions
Viber
Voice and Video