Products

Infobip offers a comprehensive suite of customer engagement solutions within AgentOS, including a contact center for human agents, AI-powered agents and chatbots, journey automation, performance analytics, and a unified customer data platform.

These solutions help you streamline communication, personalize interactions, and improve the overall customer experience.

If you are interested in using these solutions, book a demo with a product expert. The demos provide clear and concise information customized to your business needs.

Inbox

Inbox is the human intelligence layer within AgentOS where human agents manage 1:1 customer communication across all channels. All customer conversations converge in Inbox regardless of their origin: journeys, chatbots, AI agents, or direct customer contact.

Omnichannel conversations across messaging apps, email, voice, video, and social media
Seamless handoffs from automation to human agents with full context preservation
AI-assisted responses through Inbox Copilot
Live analytics and performance dashboards

Book a demo with our product experts.

For more information, see the Inbox documentation.

Automation Studio

Automation Studio is Infobip’s suite within AgentOS for designing and automating customer engagement. Use it to build journey flows that orchestrate multi-channel communication and create chatbots that handle automated conversations.

Journeys - Design multi-channel communication flows triggered by customer behavior, profile changes, or scheduled dates
Chatbots - Build dialog-based conversation flows for automated support, onboarding, and sales interactions
Templates - Use predefined or custom templates to speed up journey and chatbot creation

Book a demo with our product experts.

For more information, see the Automation Studio documentation.

AI Agents

AI Agents is the intelligent automation layer within AgentOS where autonomous systems perform tasks using large language models (LLMs), tools, and external integrations. Agents receive input, interpret the request, and execute one or more actions to produce a response.

AI Agents for multi-step task execution with tool and API integration
Knowledge Agents for information retrieval from documents, URLs, and files
Quality center for testing and evaluating agent performance

Book a demo with our product experts.

For more information, see the AI Agents documentation.

Customer Profiles

Customer Profiles stores all your customer information in one place and activates it within Infobip products and solutions. It continuously supplies relevant data to power behavior-based interactions across contact centers, chatbots, and journeys.

Person and company profiles for managing individual customers and business accounts
Dynamic segmentation based on attributes and behaviors for targeted communication
Event tracking across channels to power timelines, analytics, and automation
Data synchronization through API, Web SDK, Mobile SDK, and file imports

For more information, see the Customer Profiles documentation.

Insights and Analytics

Insights and Analytics is the intelligence layer for AgentOS that transforms conversational data from journeys, chatbots, AI agents, and Inbox into actionable insights and performance analytics.

AI-driven insights with topic detection, root cause analysis, and actionable recommendations
Analytics dashboards for Inbox, Chatbots, AI Agents, Journeys, and traffic performance
Interaction logs for troubleshooting, testing, and audit trails

For more information, see the Insights and Analytics documentation.

Book a demo

Book a demo with a product expert to get a personalized walkthrough of AgentOS tailored to your business needs.

Log in to the Infobip web interface (opens in a new tab).
On the Homepage, select the AgentOS tab.
In the Let's talk! box, select Book a meeting.
Your goal: Select the goal that best describes how you plan to use AgentOS:
- Automate customer support and reduce cost
- Increase sales and conversions
- Reduce churn and improve retention
- Generate leads and run campaigns
- Boost contact center agent productivity
- Deploy Voice AI agents
- My goal isn't listed
- I'm not interested in AgentOS
  
  Based on the selected goal, a demo description is displayed below.
Select Next.
Your channels: Select one or more communication channels that you want to use.
Select Next.
Finish (Optional): Add additional information for the demo. You can also add your company website.
Select Book a meeting.
Select the language you prefer for your demo meeting.
Select the date and time for the demo.
Fill in your information:
- First and surname: Your first name and last name.
- Email: The email address at which you want Infobip to contact you.
- Company name: Name of your company.
- Infobip platform email: The email you used to sign up for the Infobip platform.
Accept the privacy notice.
Select Book.

A confirmation about the scheduled date for the demo is displayed. You will also get an email with the booking information. You can manage your booking, if required.