Insights and Analytics
EARLY ACCESSInsights and Analytics is available as an Early Access feature. To get access or learn more, contact your dedicated account manager or Support.
Insights and Analytics is the intelligence layer for AgentOS that transforms conversational data from journeys, chatbots, AI agents, and Inbox into actionable insights and performance analytics.
It analyzes conversation content, detects topics, evaluates success rates, generates AI-driven recommendations, and provides operational visibility for data-driven decision making.
New to Insights and Analytics?
Follow our step-by-step guide to explore insights, metrics, analytics, and logs.
Looking for specific analytics?
Go directly to Inbox, Chatbots, AI agents, Journeys, or Traffic performance analytics.
Insights
Insights brings together data from across the entire platform, journeys, chatbots, AI agents, and human agents, into one place.
- Cross-platform data - Consolidates data from journeys, chatbots, AI agents, and human agents into a single view.
- Root cause detection and prioritized issues - Identifies issues, surfaces root causes, and prioritizes them by how many interactions are affected.
- Actionable recommendations - Provides active guidance on what to fix and where it broke, not just raw metrics.
- Topic detection across journeys - Uses AI to detect topics from actual customer conversations and ties them to performance, helping you understand what customers are asking about and how well those topics are handled.
Analytics
Track performance metrics across your automation and communication channels with specialized analytics for each component.
Logs
Access detailed records of system activity for troubleshooting, testing, and audit trails.
Key capabilities
Live monitoring
Real-time visibility into active calls, conversations, queues, and agent activities for immediate operational oversight.
Custom dashboards and visualizations
Build tailored dashboards with custom metrics, filters, and visualizations. Create multi-layer analytics reports to meet specific reporting needs.
Comprehensive logging
Track journey execution, conversation events, and configuration changes. Maintain audit trails for troubleshooting, testing, and compliance.
Data export and integration
Export analytics data for external analysis and integrate with business intelligence tools for advanced reporting workflows.
AgentOS integration
Insights and Analytics collects data from all AgentOS products to provide a unified view of performance.
AI Agents
Automation Studio
Inbox
Customer ProfilesAdditional resources
Explore more tools and documentation to help you get the most out of Insights and Analytics.
Essentials
Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the Essentials hub.
Support center
Browse troubleshooting guides and frequently asked questions in the Support center (opens in a new tab).
Use case library
Explore real-world examples in our Use case library (opens in a new tab) to inspire your implementation.
Ready to get started?
Follow our step-by-step guide to explore insights, analytics, and logs across your automation and communication channels.