Interaction logs
EARLY ACCESSInteraction logs give you a complete, step-by-step view of everything that happened during your automation - from the moment a journey started, through every message sent, chatbot dialogue, AI agent response, and conversation handoff, all the way to the end.
What you can see
The log is a filterable table where each row represents a single event, one step in the automation flow.
Select any row to open the details panel on the right, which shows the full context for that event.
Log columns
The following table describes each column in the interaction log.
| Column | What it shows |
|---|---|
| Event name | The name of what happened (for example, message sent, chatbot dialogue started, conversation assigned to agent). |
| Status | Status of the event (for example, success, failure, in progress). |
| Occurred in | The context where the event took place (for example, journey, chatbot, AI agent, conversation). |
| Object name | The name of the journey, chatbot, or automation object where this event occurred. |
| Version ID | The specific version identifier of the journey or automation object. |
| Performed by | The user, system, or agent that performed the action. |
| Person ID | The unique identifier for the customer profile this event relates to. Select to open the profile in Customer Profiles. |
| Interaction ID | Unique identifier for the end-to-end customer interaction this event belongs to. |
| Conversation ID | If the event is related to a conversation handled in Inbox, this shows the unique conversation identifier. Select to open it in My Work. |
| Timestamp | Date and time when the event occurred. |
| Details | Access to the event details panel with full payload information. |
The log is sorted by newest events first by default. You can change the sort order using the Timestamp column.
Filter the log
Use the filters at the top of the page to narrow down the events you want to see. All filters are independent; changing one does not affect the values available in others.
The following table describes each available filter.
| Filter | What it does | Default |
|---|---|---|
| Event | Show only a specific type of event (for example, message delivered, agent assigned). | All event types |
| Status | Filter by event status (for example, success, failure, in progress). | All statuses |
| Occurred in | Show events from a specific context (for example, journey, chatbot, AI agent, conversation). | All contexts |
| Object name | Show events from a specific journey, chatbot, or automation object. | All objects |
| Version ID | Show events from a specific version of a journey or automation. | All versions |
| Element | Show events from a specific step or element in the journey. | All elements |
| Person ID | Show events for a specific customer profile. | — |
| Interaction ID | Show all events belonging to one specific customer interaction. | — |
| Conversation ID | Show events related to a specific Inbox conversation. | — |
| Period | Show events within a specific time window. | Last 24 hours |
Event details
Select any row in the log to open the details panel. It shows the full payload for that event, including all properties and values recorded at that moment, in a structured and readable format.
Where applicable, the details panel also includes a direct link to the related element in Automation Studio, so you can go to the relevant part of your journey.
How to open the log
You can open Interaction logs in the following ways:
- From Automation Studio elements - Select See logs on a journey element. The log opens filtered to that journey and element (last 24 hours).
- From Insights dashboards - Select through from an interaction in Insights or Supporting metrics. The log opens filtered to that specific interaction ID (last 24 hours).
- From main navigation - Go to Insights and Analytics → Logs. The log opens with no pre-applied filters (last 24 hours by default).
Log events
The events reference includes detailed descriptions of:
- Journey events
- Chatbot events
- AI Agent events
- Inbox events
- Message delivery events
For a complete catalog of all events logged in Interaction logs, see Log events.