Viber
Viber enables end users to communicate with your business through messages, audio, and video calls.
You can choose following solutions for your business:
- Viber Business Messages: Contact customers through their mobile numbers in real time with two-way chats.
- Viber Bots: Enable customers to contact your business at any time. Use custom chatbots with automated responses to answer customers' queries.
- Viber Business Calls: Enable your customers to call you directly from Viber to your dedicated phone number.
Product comparison
The following table compares Viber Business Messages and Viber Bots:
| Feature | Details | Viber Business Messages | Viber Bots |
|---|---|---|---|
| Messaging | Two way messaging | ✓ | ✓ |
| Notifications | ✓ | ✓ | |
| Promotional messages | ✓ | ✓ | |
| Templates | ✓ | ✗ | |
| Real-time support | Live agent support | ✓ | ✓ |
| Chatbot support | ✓ | ✓ | |
| Failover | SMS | ✗ | |
| Entry point | Searchable | ✓ | ✓ |
| Available solutions | Answers | ✓ | ✓ |
| Broadcast | ✓ | ✗ | |
| Conversations | ✓ | ✓ | |
| Conversations API | ✓ | ✓ | |
| Messages API | ✓ | ✓ | |
| Moments | ✓ | ✗ | |
| Viber API | ✓ | ✓ | |
| Rich messages | Custom keyboard | ✗ | ✓ |
| Carousel | ✓ | ✓ | |
| Files | ✓ | ✓ | |
| Stickers | ✗ | ✓ | |
| Location | ✓ | ✓ | |
| Compliance | Opt-in | Required to send notifications | Auto opt-in when customer initiates conversation |
NOTE
- Viber Bots bulk messaging: Sending bulk messages using the Viber Bots standalone API is available only after end users have opted in.
- Templates: All transactional messages must use registered templates approved by Viber. This applies in all countries where Viber Business Messages are available.
- Location messages: Location messages are not native to Viber Business Messages. To send Location messages, use a workaround in Answers.
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