Voice AI agents

EARLY ACCESS

IMPORTANT

Voice AI agents is available as an Early Access feature. To get access or learn more, contact your dedicated account manager or Support (opens in a new tab).

Voice AI agents extend AI agents with voice-specific capabilities. They enable natural, two-way conversations on voice calls using speech recognition, Generative AI, and natural-sounding speech synthesis.

Voice AI agents support the following:

Natural language understanding: Interpret free-form speech and user intent without predefined menus.
Generative AI responses: Generate contextual, human-like replies in real time.
Speech synthesis: Deliver responses as natural-sounding voice output.
IVR integration: Hand over active calls from IVR flows to a Voice AI agent and return control to the flow when the session ends.

Voice AI agents can automate many common voice interactions, such as the following:

Answering frequently asked questions.
Booking or rescheduling appointments.
Providing order status or account information.
Managing simple support requests.
Sending outbound reminders or notifications.

Get started with Voice AI agents

New to Voice AI agents?
Configure the Transfer call to AI agent element to transfer active calls to a Voice AI agent.

Supported channels

Use Voice AI agents with Infobip solutions

Ready to get started?

Contact your account manager or the Infobip Support team to enable Voice AI agents for your account.

View All Products Transfer call to AI agent