AgentOS: enterprise customer engagement platform

View as Markdown

AgentOS is the Infobip enterprise platform for AI-powered customer engagement. It brings together AI agents, automation, human support, analytics, and customer data into one connected system.

AgentOS includes five products:

AI Agents
Automation Studio
Inbox
Insights and Analytics
Customer Profiles

Each product handles a specific layer of customer interaction. All five share data and context so customers experience consistent, seamless interactions at every stage.

Additionally, Voice AI agents extend AI Agents with voice capabilities, enabling natural two-way conversations on voice calls using speech recognition and Generative AI.

Explore AgentOS products [#products]

How the products work together [#how-it-works]

AgentOS products share data and context to create a connected engagement system.

Customer reaches out
A customer sends a message through any supported channel: WhatsApp, SMS, email, live chat, social media, or voice.

Automation Studio orchestrates
Journey flows and chatbots handle the initial interaction. Automation Studio routes the conversation based on rules, triggers, and customer data from Customer Profiles.

AI Agents take action
Autonomous AI agents process the request using large language models, tools, and external integrations. They resolve the issue or escalate with full context.

Inbox handles human handoff
When a conversation requires human expertise, it transfers to Inbox with the complete history. Human agents respond with AI assistance from Inbox copilot.

Insights and Analytics tracks everything
Every interaction across all products feeds into Insights and Analytics, which reveals performance metrics, root causes, and AI-driven recommendations.

Key capabilities [#capabilities]

Omnichannel engagement: Connect with customers across WhatsApp, SMS, email, voice, live chat, and social media. All channels flow through the same system.
AI-powered automation: Autonomous AI agents and rule-based chatbots handle repetitive interactions at scale, reducing manual effort while maintaining quality.
Seamless handoff: When AI automation reaches its limits, conversations transfer to human agents with the full conversation context. No repeated questions, no lost history.
Unified customer data: All profiles, attributes, segments, and behavioral events are available to every AgentOS product for consistent personalization.
Actionable intelligence: Built-in analytics reveals root causes, success rates, and AI-driven recommendations across journeys, chatbots, AI agents, and Inbox.
Enterprise scalability: AgentOS handles high message volumes, complex orchestration, regulatory compliance, and multi-team collaboration.

Get started

AI Agents
Build and deploy autonomous AI agents that handle customer interactions.

Automation Studio
Design journey flows and build chatbots for automated conversations.

Inbox
Set up your agent workspace and start managing customer conversations.

Insights and Analytics
Access dashboards and analytics for performance visibility.

Customer Profiles
Manage unified customer data with profiles, segments, and events.

Additional resources [#resources]

Essentials
Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the Essentials hub.

Support
Contact Infobip Customer Support for help with your account, technical issues, or integration questions.

Use case library
Explore real-world examples in the Use case library ↗.

Ready to get started?

Start your free trial and explore AgentOS. Build AI agents, automate journeys, manage conversations, analyze performance, and activate customer data from one platform.