Enable URL shortening in Answers
NoteURL shortening is currently only available for WhatsApp over Answers. Make sure to select WhatsApp as your channel.
To enable URL shortening in Answers:
- Create a new chatbot.
- Populate all of the standard fields (Name, Channel, Sender, Language).
- You can then enable URL shortening and tracking options for the chatbot under chatbot settings. Enabling tracking automatically enables URL shortening. However, the long URL is reflected in reporting.
- Shortened URLs are only shown live on user devices and do not show up in previews or chat simulations.