Migrate from ISV to Tech Provider Program

Meta has updated its WhatsApp Business Messaging ecosystem, requiring all Independent Software Vendors (ISVs) to migrate to the Tech Provider Program by June 30, 2025, to maintain uninterrupted access to WhatsApp services.

The Tech Provider Program simplifies collaboration between ISVs and Infobip by:

• Simplifying account management with shared responsibilities for WhatsApp Business Accounts (WABAs).
• Improving onboarding with the sender registration process, allowing ISVs to host the signup process directly within their products.
• Providing access to new tools and features for WhatsApp integrations.

To ensure uninterrupted service, follow the steps below and complete your migration before the deadline.

Register as a Tech Provider

To register as a Tech Provider, follow the steps below:

• Complete the setup process.
  • As an ISV, you likely already have a business portfolio. However, Tech Provider registration requires creating a new business portfolio that is explicitly designated as a Tech Provider.
  • This portfolio is distinct from a standard enterprise customer portfolio and must meet the Tech Provider Program requirements.
• Follow the integration steps.