Inbox conversations

Create, assign, merge, and manage conversation attributes like priority, status, tags, and queue assignment.

Send messages, share rich media, make calls, use templates, and switch between channels during conversations.

Find conversations using global search, advanced filters, keyboard shortcuts, and fuzzy search capabilities.

Use AI assistant, macros, templates, notes, Knowledge Base, and other tools to work faster and more efficiently.

View customer data, conversation history, link customer profiles, and access detailed customer information.

Quick lookup for agent statuses, conversation statuses, keyboard shortcuts, file limits, and glossary.