Chatbots
EARLY ACCESSChatbots is available as an Early Access feature. To get access or learn more, contact your dedicated account manager or Support.
Chatbots is a no-code chatbot builder within Automation Studio for designing, deploying, and managing automated conversation flows across messaging channels.
Use Chatbots to build, automate, and personalize customer interactions at scale: from support and onboarding to sales interactions, all without writing code.
New to Chatbots?
Follow the create chatbot guide to build and deploy your first automated conversation flow.
Looking for specific documentation?
Go directly to Build chatbots, Manage chatbots, Components, or Templates.
Explore Chatbots
Key capabilities
Automated conversations
Design dialog-based flows that guide customers through support, onboarding, or sales interactions without human intervention.
Multi-channel deployment
Deploy chatbots across WhatsApp, SMS, Viber, Facebook Messenger, and other messaging channels from a single builder.
No-code builder
Build conversation flows using a visual editor. Add dialogs, elements, and logic without writing code.
Reusable components
Create conversation building blocks once and share them across multiple chatbots for consistent, maintainable flows.
AgentOS integration
Inbox
Journeys
Customer Profiles
AI AgentsAdditional resources
Explore more tools and documentation to help you get the most out of Chatbots.
Essentials
Browse foundational guides for creating an account, managing users, setting up APIs, and ensuring connectivity in the Essentials hub.
Support center
Browse troubleshooting guides and frequently asked questions in the Support center (opens in a new tab).
Use case library
Explore real-world examples in our Use case library (opens in a new tab) to inspire your implementation.