Detailed reports

Detailed reports provide raw data at the individual transaction level across your communication channels and platform services. Each row represents one message, call, or service request with its delivery status, timing, error details, and metadata.

Use detailed reports when you need to:

• Track delivery status and outcome of individual messages, calls, and service requests
• Audit transaction-level data for compliance or investigation
• Investigate failures using status codes and error details
• Export raw data for external analysis or integration

For tracking within a specific campaign, use Communication reports. For per-message lookup and investigation, use Message logs. For real-time delivery status as it happens, use Webhooks. For aggregated delivery and engagement data, use the Delivery and traffic performance report.

Access and availability

Detailed reports require the Analyze Manager role. See account settings for role management.

With this role, you can view data for your account and related sub-accounts. If you log in as a sub-account, you see only your own account data.

For retention and full data availability details, see Reporting overview.

Coverage

Detailed reports cover the following channels and services:

SMSMMSEmailWhatsAppRCSViberViber BotsVoice and VideoApple Messages for BusinessMessengerTelegramInstagram MessagingKakao (Brand Message)Kakao (Alim Talk)LINE Notification ServiceLINE Official AccountZalo Notification ServiceZalo FollowerMobile PushWeb PushIn-App MessagesFlash CallsLive ChatTikTokNumber LookupEmail ValidationMobile Identity

Each row in the report covers account information, recipient, delivery status, error codes, sender details, direction, and campaign reference. Channel-specific fields are added on top. You can select only the columns you need. For the full column reference, see Detailed report column reference.

Filters

Create a detailed report

1. In the web interface, go to Analyze > Reports.
2. Select Create report and then Detailed as the report type.
3. In the Detailed report content > Channels and services section, select the channels you want to track.
   • By default, all channels are selected.
   • To track a specific channel, clear the channels you do not need.
   • To quickly update your selection, use None and All.
4. In the Recurrence and date range section, set the following:
   • Whether the report is one-time or recurring.
   • The date range for the report.
5. In the Filters section, set the following:
   • Whether to generate the report By send time or By done time.
   • The message status: Delivered, Pending, Rejected, Undeliverable, Expired.
   • The Voice and Video status, if applicable: Answered by human, Answered by machine, Not answered, Busy, Undeliverable.
   • To see more options, select View additional filters.
6. In the Options section, set the following:
   • File format: Select .xlsx or .csv.
   • Unique reports: Choose whether to split the report into separate files by account, sender, user, or title (a separate file for each channel or service). Files are delivered as a zip archive.
   • Columns: Choose whether the report contains all columns or only the columns you select.
   • Direct link: Choose whether to generate a shareable link to the report. Anyone with the link can download the report. The link is valid until the report status changes to Expired.
   • External server: Select a server configuration to automatically upload the report after generation. See Configure data export.
   • Recipients: Enter the email addresses to send the report to.
7. Select Create report.

Report generation runs in the background. When the report is ready, its status changes to Active and recipients receive the file by email if you configured email delivery.

Find your report in the Reports list. When a report has the Active status, you can download the report file. If a report has the Expired status, only Clone and Delete are available.

For the actions available from the three-dot menu, status definitions, and what to do when a report fails or expires, see Manage reports.