Platform events
Create engaging messages based on customer behavior with Platform events. They are tracked by default and available to use in other modules.
Journeys events
Track user interaction within Journeys.
| Event name | Event properties |
|---|---|
| Journey Entered | campaignId, flowActionId, versionId, originalTime, interactionId |
| Journey Exited | campaignId, flowActionId, versionId, originalTime, interactionId |
| Journey Entry Denied | campaignId, stateId, versionId, originalTime, rejectReason, entranceSource |
Forms events
Track user interaction with Forms.
| Event name | Description |
|---|---|
| Form Submitted | Track a person's form submission |
Inbox events
Track user interaction within Inbox.
| Event name | Event properties |
|---|---|
| Conversation Finished | conversationId, sentiment, channel, originalTime |
| Conversation Created | channel, conversationId, conversationDirection, agentId, conversationTagIds, conversationFormId, conversationQueueId |
| Conversation Closed | channel, conversationId, conversationDirection, agentId, conversationTagIds, conversationFormId, conversationQueueId |
| Conversation Status Changed | channel, conversationId, conversationDirection, conversationStatus, agentId, conversationTagIds, conversationFormId, conversationQueueId |
Chatbots events
Track user interaction within Chatbots.
| Event name | Event properties |
|---|---|
| Chatbot Session Started | botId, botSender, channel, destination, sessionId |
| Chatbot Session Ended | botId, botSender, channel, destination, sessionId, reason |
| Chatbot Session Start Failed | botId, botSender, channel, destination, sessionId, reason |
Channel events
Channel events track the status of messages sent through communication channels. All channel events are active by default.
| Channel | Events |
|---|---|
| Sent, Delivered, Opened, Clicked, Unsubscribed, Complained | |
| Mobile Push | Sent, Delivered, Opened |
| In-app Message | Sent, Delivered, Seen, Clicked |
| SMS | Sent, Delivered, Clicked |
| Sent, Delivered, Opened, Clicked | |
| Viber | Sent, Delivered, Opened, Clicked |
| Messenger | Sent, Delivered, Opened, Clicked |
| Mobile App | Personalize, Depersonalize, Install, Uninstall, App Launch |
| Voice | Voice Call Initiated, Voice Call Answered, Voice Call Not Answered, Voice Busy, Voice Call Answered By Machine, Voice Inbound Call Answered, Call Forwarded Busy, Call Forwarded Not Answered, Voice IVR Played, Voice IVR Information Collected, Voice User Hang Up |
| LINE | Sent, Link Clicked |
| MMS | Sent, Delivered |
Was this page helpful?